Refund & Cancellation Policy

We offer a 7-day money-back guarantee for first-time individual subscription purchases on the Platform, subject to the following criteria:

• The refund request must be submitted within seven (7) calendar days of the initial transaction timestamp.
• To prevent platform service abuse, you must not have completed more than one (1) AI Mock Interview session or parsed more than two (2) resumes using the premium ATS tools.
• No refund requests will be accepted for customized institutional or college packages, bulk keys, or company recruitment portal access.

We cannot issue refunds or credits in the following circumstances:

• Requests made after the expiration of the 7-day transaction window.
• Subsequent renewal payments for ongoing monthly, quarterly, or yearly billing cycles (users must cancel subscription renewal before the billing date).
• Accounts that have been suspended or permanently terminated due to violation of our proctoring rules, code plagiarism, or bypass of video/audio validation constraints.

To request a cancellation and refund, please follow these steps:

1. Send an email to support@diksuchiedtech.in from your registered PrepVerse email address.
2. Include the subject line: Refund Request - [Your Razorpay Payment ID or Order ID].
3. Provide your registered username, transaction date, and the specific reason for requesting a refund (your feedback helps us improve the AI models and content).